Comments on: JetBlue Airlines Has A Customer Bill Of Rights, But Does It Do Any Good? http://www.vacation-rental-wonderland.com/owner-advice/travel/jet-blue-airlines/ Your Vacation Rental & Hotel Marketing Specialist! Sat, 10 Jan 2009 01:56:42 +0000 http://wordpress.org/?v=2.6.1 By: Mel http://www.vacation-rental-wonderland.com/owner-advice/travel/jet-blue-airlines/#comment-581 Mel Tue, 18 Nov 2008 20:57:01 +0000 http://www.vacation-rental-wonderland.com/owner-advice/?p=183#comment-581 I'm having a similar problem. My flight from Long Beach to Las Vegas was delayed. The plane was at the gate, we were within minutes of boarding when an announcement was made that there would be a delay. I was sitting by the window and watched ground crew and even the pilot (or co pilot) try to figure out the problem for 90 minutes. All during this time, the gate agents kept making announcements about "fixing the problem" and refunds would be made if people decided not to wait. Some left to take flights from Los Angeles as there was only one other flight to Las Vegas that evening and it was close to sold out. Finally, an announcement was made that a plane from San Diego was coming in to handle our flight. Mind you, this was more than 2 hours after the original departure time. Jet Blue has twice turned down my request for a $25 voucher for a flight delayed due to mechanical problems. They claim there is NO RECORD of a mechanical problem. I finally called customer service and was told two lies: 1) Severe weather on the East Coast (hello, I'm in California and the plane is on the tarmac!) and 2) Passengers arriving late delayed the flight. Hahaha. Where do they get this stuff? After getting nowhere with the customer service person on the phone, I asked if there was someone else I could speak to because I felt I was getting the run around. The answer was, "No there isn't, I haven't enjoyed talking to you for 25 minutes either because you won't take my word that you won't get a voucher." Great customer service. Now I'm going to send a letter to the New York office. So what were all of those ground crew and mechanics doing under the plane????? I’m having a similar problem. My flight from Long Beach to Las Vegas was delayed. The plane was at the gate, we were within minutes of boarding when an announcement was made that there would be a delay. I was sitting by the window and watched ground crew and even the pilot (or co pilot) try to figure out the problem for 90 minutes. All during this time, the gate agents kept making announcements about “fixing the problem” and refunds would be made if people decided not to wait. Some left to take flights from Los Angeles as there was only one other flight to Las Vegas that evening and it was close to sold out. Finally, an announcement was made that a plane from San Diego was coming in to handle our flight. Mind you, this was more than 2 hours after the original departure time.

Jet Blue has twice turned down my request for a $25 voucher for a flight delayed due to mechanical problems. They claim there is NO RECORD of a mechanical problem. I finally called customer service and was told two lies: 1) Severe weather on the East Coast (hello, I’m in California and the plane is on the tarmac!) and 2) Passengers arriving late delayed the flight. Hahaha. Where do they get this stuff? After getting nowhere with the customer service person on the phone, I asked if there was someone else I could speak to because I felt I was getting the run around. The answer was, “No there isn’t, I haven’t enjoyed talking to you for 25 minutes either because you won’t take my word that you won’t get a voucher.”

Great customer service.

Now I’m going to send a letter to the New York office.

So what were all of those ground crew and mechanics doing under the plane?????

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